Store Policy and Shipping Information
We do not accept returns or exchanges unless the item you purchased is defective. If you receive a defective item, please contact us at sales@kossboutique.com with details of the product and the defect.
Upon receipt of the returned product, we will fully examine it and notify you via e-mail, within a reasonable period of time, whether you are entitled to a refund or a replacement as a result of the defect. If you are entitled to a replacement or refund, we will replace the product or partially refund the purchase price, using the original method of payment.
We guarantee to refund unused items, not marked final sale, when you return them in sellable condition, with the original receipt and packaging, within 10 days of your purchase.
Koss Boutique reserves the right to refuse any exchange sent or communicated after the 10-day period or the return of any item which is not in the same condition as when received. Refunds will be credited to the original method of payment. No items may be returned or exchanged between Eid, Black Friday and Cyber Monday or on December 26 and 27.
A few exceptions...
- In the interest of hygiene, face masks/scrubs, hair oil and treatment, and creams may not be refunded or exchanged at any time.
- No final sales items can be exchanged or refunded.
If you have items that you purchased online, you may return these items via courier service. If purchased in stores, you may return or exchange these items at the store.
Shipping:
We ship worldwide. After your order is placed there is a processing time of 24-48 business hours. Once your order ships a confirmation email will be sent to you to with detailed tracking information. You can also find your shipping details by logging into your account. Please note that while we don't foresee any delays after the parcel has shipped these events may occur. Please contact us in the event our carrier is delayed and we will be happy to help locate the parcel for you.
For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout.
Both shipping costs are calculated based on geographical location of delivery address and total weight of parcel. Please follow checkout options to receive your calculated rate and estimated delivery time. .Please note customs fees may apply for International shipments according to local legislation. JLUXLABEL does not enforce these fees, therefore we are not able to waive fees upon delivery. Failure to pay customs fees will result in the parcel being sent back to us in which the shipping and handling fees are non refundable.Please check with your local courier for more information on how COVID-19 directly effects your shipments with us.
You can skip the shipping fees with free local pickup at 9508-118 Avenue NW Edmonton, AB. After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within 1 to 3 business days. We will send you an email when your order is ready along with instructions.
Our in-store pickup hours are 12:00 PM-7:00 PM every day of the week. Please have your order confirmation email with you when you come.