Refund policy

We do not accept returns or exchanges unless the item you purchased is defective. If you receive a defective item, please contact us at sales@kossboutique.com with details of the product and the defect.

Upon receipt of the returned product, we will fully examine it and notify you via e-mail, within a reasonable period of time, whether you are entitled to a refund or a replacement as a result of the defect. If you are entitled to a replacement or refund, we will replace the product or partially refund the purchase price, using the original method of payment.

We guarantee to refund unused items, not marked final sale, when you return them in sellable condition, with the original receipt and packaging, within 10 days of your purchase.

Koss Boutique reserves the right to refuse any exchange sent or communicated after the 10-day period or the return of any item which is not in the same condition as when received. Refunds will be credited to the original method of payment. No items may be returned or exchanged between Eid, Black Friday and Cyber Monday or on December 26 and 27.

A few exceptions...

• In the interest of hygiene, face masks/scrubs, hair oil and treatment, and creams may not be refunded or exchanged at any time.
• No final sales items can be exchanged or refunded.

If you have items that you purchased online, you may return these items via courier service. If purchased in stores, you may return or exchange these items at the store.